Privacy Policy privacy and confidentiality policy

Effective Date: 07.06.2025

Aqua Sealed Pty Ltd is a locally owned and operated waterproofing and leak repair business servicing Brisbane and surrounding areas. We’re committed to earning your trust — not just through our services, but by protecting your personal information with care and transparency.

This Privacy Policy outlines how we handle, store, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We collect personal information only when it’s necessary to deliver our services, respond to your inquiries, or operate our business efficiently. This may include:

• Your name and contact details (phone number, email, address)
   
• Property or service location details
   
• Photos or notes related to repair jobs
   
• Communication records (email, messages, forms)
   
• Technical data (e.g. IP address, browser type, device information)
   

We do not collect sensitive information such as financial data, health records, or government-issued ID numbers unless required for legal purposes (e.g. invoicing or compliance).

Information is collected in a few different ways:

• When you complete a form on our website or contact us directly
   
• When you request a quote, book a service, or interact with our technicians
   
• When you respond to marketing campaigns or social media posts
   
• When you visit our website (basic usage data may be collected via cookies)
   

We collect this data either directly from you or from tools that help us deliver a better service (e.g. website analytics).

We collect personal information to:

• Provide accurate quotes and perform repair work
   
• Communicate updates about your service or appointment
   
• Deliver warranties or service-related documentation
   
• Improve our services, systems, and customer experience
   
• Send occasional marketing or helpful tips (with your consent)
   

We strive to only collect the information we need — no more, no less.

We treat your information as confidential. We do not sell, rent, or trade your data.

We may share your data with trusted third-party service providers such as:

• Email or SMS platforms (for booking reminders)
   
• Accounting or invoicing software
   
• Web hosting or analytics tools
   

These providers are carefully selected and are required to handle your information securely and only for the purpose we authorise.

We will also disclose your information if:

• Required by law or court order
   
• Necessary to investigate misuse, fraud, or illegal activity
   
• You provide clear consent
   

We use cookies and analytics tools to understand how people use our website. These tools help us improve performance, speed, and customer experience. This data is non-identifiable and includes things like time spent on a page or browser type.

You can disable cookies via your browser settings.

You can:

• Ask what personal information we hold about you
   
• Request that we update or delete your information
   
• Unsubscribe from our emails or SMS at any time
   
• Lodge a complaint if you believe your privacy has been breached
   

To exercise your rights, just get in touch via our Contact Us page.

We take your privacy seriously. All personal data is stored securely using modern security standards. Access is restricted to authorised team members only, and we regularly review our systems to keep your information safe.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or technology. Updates will be posted on this page and take effect immediately.

We encourage you to review it periodically.

Got a question or concern about your privacy? Contact us at:

Aqua Sealed Pty Ltd
Website: www.aquasealed.com.au
Phone: 1300 002 024
Email: Sales@aquasealed.com.au
Location: Brisbane, QLD

If you're not satisfied with our handling of your personal information, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy.