Expert Shower Repairs, Lasting Protection, Guaranteed!

Effective Date: 07-06-2025
Aqua Sealed Pty Ltd
Website: www.aquasealed.com.au

Welcome to the Aqua Sealed Pty Ltd website. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.

You agree to use this website for lawful purposes only and in a manner that does not infringe the rights or restrict the use of this website by any third party. You must not misuse the website by introducing viruses, trojans, or other malicious material.

Aqua Sealed Pty Ltd provides services related to waterproofing, shower and balcony sealing, epoxy regrouting, and leak repairs. All services are subject to site inspection, availability, and formal acceptance of a quotation. We reserve the right to decline any service request.

All quotes are valid for 30 days unless otherwise specified. Prices may change based on site conditions, material costs, or changes to the original scope of work. Additional charges may apply for services not included in the initial quote.

Payment terms are outlined in each quote or invoice. Typically, payment is due upon completion of work unless otherwise agreed in writing. Late payments may incur additional fees. Aqua Sealed reserves the right to withhold warranty coverage for unpaid invoices.

We offer warranties on specific services and products as outlined below:

• Two-Part Kerapoxy: 5-year product warranty
   
• Anti-Slip Safety Application: 5-year product warranty
   
• Silicone Sealing: 24-month product warranty
   
• Standard Wall Grout: 24-month product warranty
   

• Structural Work: 6 years and 6 months
   
• Non-Structural Work: 6 months
   
• Reference: www.qbcc.qld.gov.au
   

Warranty claims must be made within the applicable warranty period. Claims may require site inspection and proof of purchase. Warranty exclusions include:

• Damage caused by third parties or other trades
   
• Structural movement or inherent building defects
   
• Pre-existing issues not treated by Aqua Sealed Pty Ltd
   

All website content, including text, images, logos, and graphics, is the property of Aqua Sealed Pty Ltd and may not be reproduced without written consent.

While we strive to keep our website content accurate and current, we do not guarantee its completeness or suitability for any purpose. To the fullest extent permitted by law, we disclaim liability for any loss or damage arising from your use of this website or our services.

Our website may contain links to external websites for your convenience. We do not endorse or take responsibility for the content or privacy policies of these sites.

Your use of this website is governed by our Privacy Policy, which details how we collect, use, and store your personal information.

These Terms and Conditions are governed by the laws of Queensland, Australia. Any legal disputes will be handled under these laws.

We reserve the right to update these Terms and Conditions at any time without prior notice. Continued use of our website following any changes indicates your acceptance of the updated terms.

Deposit & Refund Terms – Aqua Sealed Pty Ltd

1. Deposit Requirement
   A 30% deposit is required upon acceptance of this quote to confirm your booking and allow Aqua Sealed Pty Ltd to allocate labour, materials, and schedule. No work will commence until the deposit has been received.
    
2. QBCC Compliance
   All deposits are collected in accordance with the Queensland Building and Construction Commission (QBCC) requirements.
    
   • For jobs valued up to $3,300, the maximum allowable deposit is 20%.
      
   • For jobs valued between $3,301 and $19,999, the maximum allowable deposit is 10%.
      
   • For jobs over $20,000, the maximum allowable deposit is 5%, unless more than 50% of the job value involves materials fabricated off-site (e.g. custom shower screens, waterproofing systems), in which case up to 20% may be collected.
     If the required deposit exceeds these limits, the deposit amount will be adjusted automatically to comply with QBCC regulations.
      

1. Refund Policy
   a. Cooling-off Period:
   Customers have a 5-business-day cooling-off period (as required under QBCC domestic building contract conditions) from the date of signing or deposit payment, whichever is later. Cancellations during this period will receive a full refund, less any reasonable administrative or material costs incurred.
   b. Cancellation Before Work Commences:
    
   • If the customer cancels the accepted quote more than 7 days before the scheduled start date, Aqua Sealed will refund the deposit less any costs incurred for materials ordered, administration, or preparation work.
      
   • If cancellation occurs within 7 days of the scheduled start date, Aqua Sealed reserves the right to retain up to 50% of the deposit to cover scheduling losses, admin, and preparation costs.
      
   • c. Cancellation After Work Has Commenced:
     If the project is cancelled after work has started, the customer will be liable for the value of work completed to date plus any associated costs. Any remaining balance of the deposit (if applicable) will be refunded within 10 business days.
     d. Cancellation by Aqua Sealed:
     If Aqua Sealed is unable to perform the work due to internal reasons (not force majeure), the full deposit will be refunded to the customer within 10 business days, unless both parties agree to reschedule.
      

1. Force Majeure (Unforeseen Events)
   In cases of severe weather, supplier delays, or circumstances beyond Aqua Sealed’s control, the work may be rescheduled. Customers may request a refund; however, Aqua Sealed may deduct the cost of materials already purchased or work already performed.
    
2. Deposit Application
   All deposits are applied toward the final invoice. The balance of payment (remaining 70%) is due upon completion of the job unless otherwise agreed in writing.
    
3. Dispute Resolution
   Any disputes related to the deposit or refund will be handled in accordance with the QBCC’s dispute resolution process or may be referred to QCAT if unresolved. Aqua Sealed aims to resolve all issues fairly and promptly.

For any questions or concerns regarding these Terms and Conditions, please contact:

Aqua Sealed Pty Ltd
📧 Email: Sales@aquasealed.com.au
📞 Phone: 1300 002 024
🏢 Address: 18 Monarsh Street, Slacks Creek, QLD 4127